We hope that you are happy with your purchase, however if you change your mind we have a 14 day cancellation policy (this will be from the day of the receipt of order). The item(s) that you bought can be returned only if it’s in a saleable condition, i.e. the seal in tact, unopened and in the condition of when you purchased it from Natural By Nature. Please use the Contact Us page to find out details of how to return items to us.

Faulty/Damaged Goods

Please accept our sincerest apologies if your item(s) are damaged, Please inform us within 5 working days. We can arrange a replacement or refund for your purchase. Only in this instance, a replacement will not incur further shipping charges and we will refund the postage cost of the returning item.

Please note that we cannot refund you on sale/clearance items.